Terms & conditions

1. Scope and Contracting Parties

These terms apply to the rental of the holiday apartment Sottolago in Neubachstrasse 40, 7050 Arosa, for direct bookings made through this website, by email, or by telephone.

The apartment is rented exclusively for temporary holiday and recreational purposes and for a maximum of three months. It is a holiday apartment within the meaning of Art. 253a para. 2 of the Swiss Code of Obligations.

The House Rules and the Cancellation Terms on this website are an integral part of the contract.

2. Formation of the Contract

The presentation of the apartment on this website is not a binding offer. By submitting a booking request, you make a binding offer. The contract is formed once you receive our booking confirmation by email. This confirmation also serves as evidence of the content of the contract.

Only persons aged 18 and over may book. The booking person is the contracting party and is also liable for the conduct of accompanying persons and their visitors.

3. Prices and Services

All prices are in Swiss francs. The rental price includes heating, electricity, water, internet, and TV, as well as one outdoor parking space.

Charged separately are the final cleaning, the flat fee for bed and bath linen including kitchen towels, and the visitor's tax of the municipality of Arosa. The specific amounts are shown to you before completing the booking.

The visitor's tax is levied according to the rates applicable at the time set by the municipality of Arosa and is also owed if these rates change after booking.

4. Payment

Within ten days of receiving the booking confirmation, a deposit of CHF 500 is payable. It is credited against the rental price. The remaining balance must be credited to us no later than seven days before arrival. For short-notice bookings made within seven days before arrival, the full amount is due immediately.

If a payment is not made, we may set an additional deadline of three days and, after it has expired unused, withdraw from the contract. In that case, the Cancellation Terms apply. We are not obliged to hand over the apartment without full receipt of payment.

5. Arrival, Departure, and Access

The apartment is available to you from 4:00 p.m. on the day of arrival. On the day of departure, it must be vacated by 10:00 a.m. Different times are only possible by prior arrangement.

Access is via a numeric code, which we will provide to you before arrival. This code must be kept confidential and may not be passed on to third parties. It will be changed after your departure.

In the event of late return, you owe CHF 50 per started hour. If the delay prevents subsequent guests from taking possession, you are liable for the full resulting damage.

6. Occupancy, Visitors, and Subletting

The apartment is designed for four persons and may in principle be occupied by a maximum of four persons. Children and infants count.

A fifth person is only permitted exceptionally, upon prior request and with our express written approval. Without this approval, there is no entitlement to admit a fifth person. For that person, the additional visitor's tax and an additional linen flat fee apply; any surcharge will be communicated to you before approval. More than five persons are not permitted under any circumstances.

The names, addresses, and dates of birth of all overnight guests must be provided to us no later than at arrival; we require these details for the statutory guest registration.

Day visitors are welcome within the usual scope and in compliance with the House Rules. An overnight stay by additional persons must in all cases be reported to us in advance and requires approval in accordance with the preceding paragraph.

Subletting, the transfer to third parties for consideration or free of charge, and the listing of the apartment on booking platforms are prohibited. Likewise prohibited are commercial photography and filming in the apartment and in the building without our prior written consent.

If the permitted occupancy is exceeded or this provision is otherwise breached, we may terminate the contract without notice and demand immediate vacation, without any entitlement to a refund. In addition, an amount of CHF 100 is owed per unreported or unapproved person and night.

7. Smoking, Open Flames, Pets, and Events

A strict smoking ban applies throughout the apartment and the entire building, including the stairwell, cellar, and ski room. It also covers e-cigarettes and vaporizers.

Smoking is permitted exclusively on the terrace. Cigarettes must be fully extinguished and disposed of in the ashtray provided. Throwing cigarettes, butts, ash, or packaging onto the terrace, over the railing, onto the property, or into the surroundings is prohibited. The ashtray must be emptied before departure.

Lighting open flames as well as placing and lighting candles are prohibited in the apartment. Open fire, including charcoal grills, is not permitted anywhere on the premises.

Pets are not allowed. Parties, celebrations, and events of any kind are not permitted.

In the event of smoking inside the apartment or the building, or a breach of the fire and candle ban, a contractual penalty of CHF 500 is owed. In addition, and expressly without being offset against this contractual penalty, you bear all actually incurred costs of the necessary special and odor cleaning — in particular of textiles, curtains, upholstery, mattresses, and wall surfaces — as well as the replacement of items that cannot be cleaned.

In the event of improper disposal of cigarettes on the terrace or in the outdoor area, you bear the actual cleaning costs incurred; the contractual penalty under the preceding paragraph is not charged in this case.

In the event of unauthorized bringing or keeping of pets, you bear all additional cleaning, repair, and replacement costs actually incurred as a result.

If, as a result of a breach under this section, subsequent bookings cannot be served or can only be served in a limited way, you are additionally liable for the resulting loss of rental income.

8. Duty of Care, Damage, and Soiling

The apartment and inventory must be treated with care. You are liable for all damage, unusual soiling, and excessive dirt caused by you, your fellow travelers, or your visitors.

Damage, soiling, and unusual incidents — in particular smoke, water leakage, or triggered alarms — must be reported to us without delay. A failure to report establishes liability also for the resulting consequential damage.

When absent, windows and the terrace door must be closed, lights and electrical appliances switched off, and the apartment door locked. During the heating season, the heating must not be switched off completely, as otherwise frost damage may occur. The sun umbrella must be closed when leaving the apartment and must not be opened in strong wind.

Removing objects, furnishings, or furniture from the apartment or from the common areas of the building is prohibited. The towels provided may not leave the apartment and in particular may not be taken to the lake.

If the numeric code is lost to unauthorized persons, or a handed-over key is not returned, you bear the costs for replacement and, where necessary, for replacing the locking system.

Vandalism and misuse of facilities are not tolerated and entail civil and criminal consequences.

9. Condition upon Takeover and Defects

Complaints concerning the apartment or inventory must be reported to us within 24 hours of taking possession, so that we can provide a remedy. If no such report is made, the apartment and inventory are deemed to have been taken over in a contractually compliant and good condition. Subsequent complaints do not establish any entitlement to reduction or refund.

10. Our Liability

We are liable within the framework of mandatory statutory provisions. To the extent permitted by law, our liability for slight negligence is excluded; this also applies to the conduct of auxiliary persons. Within this framework, there is in particular no liability for:

loss, theft, or damage to personal belongings and vehicles, including in the ski room, cellar, stairwell, or outdoor parking space;

temporary interruptions of electricity, water, heating, internet, or TV, provided we arrange for remedy without delay;

weather and snow conditions as well as operating times, restrictions, or closures of the mountain railways and other tourist facilities;

emissions outside our sphere of influence, in particular construction, traffic, and event noise, as well as the condition and clearing of public roads and access routes.

You are responsible for the safe storage of valuables. Temporary or minor impairments entitle you neither to cancellation nor to a reduction of the rental price.

11. Guest's Insurance

We strongly recommend having private liability insurance with adequate coverage for damage to rented property, which also includes accompanying persons. Before arrival, check whether your policy covers damage in holiday apartments.

The existence, scope, or absence of insurance coverage has no effect on your liability toward us. You are responsible for insuring your personal property and for accident, health, and cancellation-cost insurance. We maintain no insurance for your benefit.

12. Cleaning and Condition upon Departure

The final cleaning charged covers normal cleaning. The apartment must be left in accordance with the check-out requirements in the House Rules.

Extraordinary cleaning effort due to excessive dirt or unusual soiling is charged additionally according to actual effort: for cleaning work performed by us, a rate of CHF 60 per hour applies; costs of third-party companies engaged are passed on according to their invoice. We will provide evidence of the effort incurred upon request.

13. Due Date of Additional Claims

Claims arising from damage, soiling, missing inventory, extraordinary cleaning effort, and contractual penalties are payable within 30 days of invoicing without deduction. Invoicing may also occur after your departure, as certain impairments only become apparent during cleaning.

14. Data Protection

Our Privacy Policy on this website applies to the processing of your personal data.

15. Final Provisions

Amendments and additions require written form; email suffices. Should a provision be wholly or partly invalid, the contract remains valid in other respects; in place of the invalid provision, the statutory rule applies.

Swiss law applies exclusively, to the exclusion of the UN Sales Convention and conflict-of-law rules. The place of jurisdiction is the location of the property, i.e., Arosa. Mandatory places of jurisdiction in favor of consumers are reserved.